Frequently Asked Questions

Frequently Asked Questions

General

How do I log into my online portal?

STEP1 - Click on the 'Login’ next to the circular icon on top of the menu of the Capital Wines website. 

STEP2 - Enter your account email and password. 

STEP3 - Click ‘Log In’ to enter your online portal. 

General

How to join in the Mailing List?

STEP 1 - Click on the 'Login’ next to the circular icon on top of the menu of the Capital Wines website. 

STEP2 - Click 'Create New Account'.

STEP3 - Provide information and click 'Sign Up'.

General

How to set up my password after signing up?

OPTION1

STEP 1 - Once you create an account, you will receive an email from Captial wines to generate a password.

STEP2 - Click the link in the email.

STEP3 - Type your password.


OPTION2

STEP 1 - Click 'My Portal'.

STEP2 - Click 'Account Password' on the left panel.

STEP3 - Change your password.


General

How to reset your password if you have forgotten?

STEP 1 - Click on the 'Login’ next to the circular icon on top of the menu of the Capital Wines website. 

STEP2 - Click 'Forgot Password' to request a new password.

STEP3 - Type your Email address when you signed up.

STEP4- Check your inbox.

STEP5- Open up the email and click the link to reset the password.

If you don't receive in the next 15mins, please contact us so that we can reset it for you.

Wine Club

How to edit your Wine Club?

STEP 1 - Click 'My Portal'.

STEP2 - Click 'Wine Club' in the left panel.

STEP3 - Click 'Edit Club Details'.

STEP4- Update your Address / Payment Method / Change order .

STEP5- Click 'Save Changes'.